How long does it take to process my order?
Orders are processed within 1–3 business days (Monday to Friday). Orders placed on weekends or holidays will be processed on the next business day.
How long will it take to get my order?
Once shipped, delivery time is typically 2–5 business days (Monday to Friday). From the time of purchase, please allow 3–8 business days total for your order to arrive.
What shipping carriers do you use?
We ship via USPS and FedEx for reliable, trackable, and insured deliveries.
Do you ship internationally?
We currently ship only within the United States.
How much does shipping cost?
We offer free shipping on all orders within the United States.
Can I track my order?
Yes! Once your order is shipped, you will receive an email with tracking information so you can follow your package.
What is your return policy?
We accept returns within 30 days of the delivery date. Items must be unused, undamaged, and in their original packaging.
Items Not Eligible for Return:
We do not accept returns if:
- The item shows signs of wear or use
- Items are returned without original packaging (such as dust bags or tags)
- The return request is made after the 30-day window
- The item was marked as final sale or labeled non-returnable at checkout
- The product is returned incomplete or does not match the original order
Who covers the return shipping costs?
- For defective or incorrect items, Tressica covers the return shipping cost.
- For returns due to customer preference (e.g., change of mind), the customer is responsible for return shipping costs.
Do you charge a restocking fee?
No, we do not charge any restocking fee.
What should I do if my item arrives damaged or defective?
Please contact us within 7 days of receiving your order at support@tressica.store. Include photos of the damage or defect, and we’ll arrange a replacement or issue a refund.
What are your customer support hours?
Our customer service team is available:
Monday to Friday, 9:00 AM – 5:00 PM (EST).
Do you offer exchanges?
Yes. To exchange an item, please return the original item and then place a new order once the return is accepted. This ensures the fastest processing for your replacement.
What payment methods do you accept?
We accept secure payments through
- Visa
- Mastercard
- American Express
- Discover
- Diners Club
- JCB
Do you use eco-friendly packaging?
Yes, Tressica prioritizes eco-friendly and sustainable packaging materials to reduce our environmental footprint.
Can I cancel my order?
You can cancel your order before it is shipped. If your order has already been shipped, you will need to follow the return process after receiving the item.
Any question?
If we still haven’t answered your question, feel free to contact us at support@tressica.store and we’ll be happy to help.
Contact Information
Business Name: Tressica
Phone: +1 (272) 425-8238
Email: support@tressica.store
Business Address: 10211 Ravenwood View Ln, Houston, TX 77075, United States
Business Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT-05:00) Eastern Daylight Time