At Tressica, we want you to feel confident and secure when shopping with us. If you are not completely satisfied with your purchase, we’re here to help with a transparent and customer-friendly return and refund process.
Eligibility for Returns
You may request a return within 30 days of receiving your order. To be eligible:
- The item must be unused, unworn, and in the same condition that you received it.
- The item must be in its original packaging (e.g., dust bag, protective wrapping, tags intact).
- You must provide proof of purchase (such as your order number and receipt).
Non-Returnable Items
We do not accept returns in the following cases:
- The item shows signs of wear, damage, or use.
- Items are returned without original packaging (e.g., dust bag, tags).
- The return request is made after 30 days from delivery.
- Items marked as “Final Sale” or “Non-Returnable” at checkout.
- Products returned incomplete or not matching the original order.
Exchanges
Yes, we accept exchanges for eligible items within the 30-day return period.
- To request an exchange, please contact us at support@tressica.store.
- Once your return is received and inspected, we will dispatch your replacement item (subject to stock availability).
- The customer is responsible for shipping charges related to exchanges, unless the exchange is due to an error on our part (such as receiving the wrong or defective item).
How to Initiate a Return
To initiate a return or exchange, please contact our Customer Support Team and provide the following details:
- Your order number
- Photo(s) or video(s) of the product (if damaged, defective, or incorrect)
- Your full delivery address
- Your contact phone number
📧 Email: support@tressica.store
Our support team will respond within 1–2 business days with instructions on how to return your item.
Return Shipping
- If your item is damaged, defective, or incorrect, Tressica will cover the return shipping cost.
- If the return is due to change of mind, wrong item ordered, or other non-defect reasons, the customer is responsible for the return shipping charges.
Please ensure items are securely packaged to prevent damage during transit. We strongly recommend using a trackable shipping service.
Return Address
All returns must be sent to:
Tressica
10211 Ravenwood View Ln, Houston, TX 77075, United States
Refund Process
Once your returned item is received and inspected:
- You will be notified via email regarding the approval or rejection of your refund.
- If approved, your refund will be processed within 7 business days.
- Refunds will be issued to the original payment method used at checkout.
- Original shipping costs (if any) are non-refundable, unless the return is due to our error.
Order Cancellations
- Orders may be canceled within 24 hours of placement, provided they have not yet been processed or shipped.
- To cancel, please contact us at support@tressica.store with your order number.
- Once an order has shipped, it cannot be canceled and must follow the return process.
Restocking Fees
We do not charge any restocking fees on returned items.
Legal Notice
This Return & Refund Policy does not override any consumer rights you may have under applicable U.S. consumer protection laws.
Contact Information
For return assistance or general inquiries, reach us at:
Business Name: Tressica
Phone: +1 (272) 425-8238
Email: support@tressica.store
Business Address: 10211 Ravenwood View Ln, Houston, TX 77075, United States
Business Hours: Monday to Friday: 9:00 AM – 5:00 PM (GMT-05:00) Eastern Daylight Time